At TGV Official, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a hassle-free refund and returns process.

Refunds:

If you wish to return an item for a refund, please contact us within 30 days of receiving your order. We will provide you with a return authorization and instructions on how to return the item. Once we receive the returned item in its original condition, we will process your refund promptly. Please note that shipping charges are non-refundable.

Returns:

We accept returns for exchange or store credit within 60 days of purchase. To initiate a return, please contact us to request a return authorization. Returned items must be unused, in their original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on your preference. Please provide photos of the damaged or defective item to expedite the process.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

TGV Official: 342 Station Rd Grantville, PA 17028

Email: sales@tgvofficial.com

Thank you for shopping at TGV Official. We appreciate your business and strive to provide you with the best possible shopping experience.